• Voice-enabled customer service uses natural language processing (NLP) and machine learning to understand a customer’s needs and address their concerns accordingly.
  • In fact, a recent Forbes article estimates that up to 85% of all customer service interactions will be handled without a human agent by 2020, thanks to advances in conversational AI software and natural language processing.
  • Amazon generates 85% of sales revenue from recommended products, making AI-powered recommendation engines a critical tool for the retail giant.
  • For online retail giants, such AI-powered recommendations are even more critical, with Amazon generating 85% of sales revenue from recommended products.

Read full article: medium.com