- Mobile Marketing speaks to Benjamin Alex, business efficiency and transformation lead at Tryg , to discuss how conversational AI can be used to improve internal communications and not just for interacting with customers
- One company making use of an internal chatbot – featuring all the machine learning qualities you’d expect from a customer-facing chatbot – is Tryg.
- ” One of the points we looked at was if we were to have to go digital externally, we should also look at doing the same internally, so the mindset of being digital sets in from bottom up,” says Benjamin Alex, business efficiency and transformation lead at Tryg.
- So, we decided to put a chatbot between those two communications,” says Alex.
- Alongside that pilot, Tryg has another internal chatbot called ‘Herdis’.
Read full article: mobilemarketingmagazine.com